MPG.eBooks - Search Results - "Service Industries / Management / Http://id.loc.gov/authorities/subjects/sh85120350"

1

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

by Stickdorn, Marc
Published 2017

O'Reilly Media

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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2

Meet the expert : Marc Stickdorn on service design

by Stickdorn, Marc
Published 2020

O'Reilly Media, Inc.

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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3

Zhe cai shi fu wu she ji : yi bu you quan qiu fu wu she ji shi gong tong da zao de ju zuo = This is service design doing

by Stickdorn, Marc, Hormess, Markus, Lawrence, Adam, Schneider, Jakob
Published 2022

Ren min you dian chu ban she = Posts & Telecom Press

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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4

Service management : an integrated approach to supply chain management and operations

by Haksever, Cengiz
Published 2013

FT Press

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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5

Relationship and resource management in operations

by Loader, David
Published 2002

Butterworth-Heinemann

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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6

What great service leaders know and do : creating breakthroughs in service firms

by Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
Published 2015

Berrett-Koehler Publishers, Inc.

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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7

The customer service solution : managing emotions, trust, and control to win your customer's business

by Dasu, Sriram
Published 2013

McGraw-Hill Education

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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8

A complete and balanced service scorecard : creating value through sustained performance improvement

by Tyagi, Rajesh K.
Published 2008

FT Press

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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9

Improving Productivity and Service in Depot Businesses : How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction

by Woodland, Colin
Published 2022

Productivity Press

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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10

Vanishing boundaries : how integrating manufacturing and services creates customer value

by Crandall, Richard E.
Published 2014

CRC Press

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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11

Management and technology in knowledge, service, tourism & hospitality

by Gaol, Ford Lumban
Published 2014

CRC Press, Taylor and Francis

Subjects: “...Service industries / Management / http://id.loc.gov/authorities/subjects/sh85120350...”

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