The culture cycle : how to shape the unseen force that transforms performance

by Heskett, James L.
Published 2012

Win from within : build organizational culture for competitive advantage

by Heskett, James L.
Published 2022

What great service leaders know and do : creating breakthroughs in service firms

by Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
Published 2015