MPG.eBooks - Description: The customer service solution

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The customer service solution managing emotions, trust, and control to win your customer's business

With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --

Bibliographic Details
Main Author:	Dasu, Sriram
Other Authors:	Chase, Richard B.
Format:	eBook
Language:	English
Published:	New York McGraw-Hill Education 2013
Subjects:	Services (industrie) / Gestion Service à La Clientèle Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965 Business & Economics / Hilcc Service Industries / Management / Http://id.loc.gov/authorities/subjects/sh85120350 Customer Relations / Http://id.loc.gov/authorities/subjects/sh85034963 Service Industries / Management / Fast Customer Relations / Fast Marketing & Sales / Hilcc Commerce / Hilcc Customer Services / Fast
Online Access:	https://learning.oreilly.com/library/view/~/978007...
Collection:	O'Reilly - Collection details see MPG.ReNa

Description
Summary:	With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
Physical Description:	xvi, 223 pages illustrations
ISBN:	9780071809993 1299826199 0071809996 9781299826199