The customer service solution managing emotions, trust, and control to win your customer's business
With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
Main Author: | |
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Other Authors: | |
Format: | eBook |
Language: | English |
Published: |
New York
McGraw-Hill Education
2013
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Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Summary: | With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. -- |
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Physical Description: | xvi, 223 pages illustrations |
ISBN: | 9780071809993 1299826199 0071809996 9781299826199 |