1
by Bausch, Paul
Published 2003
O'Reilly

2
by Brewster, Ernest
Published 2014
BCS

3
by Jensen, Claus T.
Published 2011
IBM Corp., International Technical Support Organization

4
by Fung, Victor K.
Published 2007
Wharton School Pub.

5
by Bardwick, Judith M.
Published 1995
Amacom, American Management Association

8
by Denham, Wendy
Published 2007
HRD Press

9
by Gunelius, Susan
Published 2011
Wiley

10
by Weick, Karl E.
Published 2007
Jossey-Bass

13
by Ng, Deborah
Published 2011
Wiley

14
by Krantz, Matthew
Published 2019
For Dummies

15
by Falls, Jason
Published 2012
Que

16
by Holden, Greg
Published 2013
John Wiley & Sons

17
by Getgood, Susan
Published 2010
Wiley

18
by Smith, Bud E.
Published 2011
Sams Pub.

19
by Lopata, Andy
Published 2011
Financial Times Prentice Hall

20
by Terry, Jinsoo
Published 2011
HRD Press