MPG.eBooks - Search Results

1

When customers become fans : the Chinese technology company Xiaomi cultivates a close connection with its customers through a product development process that invites user particip...

by Dong, Jielin, Zhang, Yanli
Published 2016

Massachusetts Institute of Technology

Subjects: “...Customer relations / Management / http://id.loc.gov/authorities/subjects/sh2007005453...”

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2

Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsiva

by Villar, Jordi
Published 2020

Libros de Cabecera

Subjects: “...Customer services / http://id.loc.gov/authorities/subjects/sh85034965...”

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3

Leading in a time of increased expectations, Vol. 59, no. 2 (Winter 2018)

by Good, Lynn J., Michelman, Paul
Published 2018

MIT Sloan Management Review

Subjects: “...Customer relations / Management / http://id.loc.gov/authorities/subjects/sh2007005453...”

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4

Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

Published 2018

MIT Sloan Management Review

Subjects: “...Customer services / http://id.loc.gov/authorities/subjects/sh85034965...”

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5

Logistics systems: technological and economic aspects of efficiency

by Samsonkin, Valerii
Published 2022

PC TECHNOLOGY CENTER

Subjects: “...Customs service...”

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6

How customers view self-service technologies : there can be substantial differences between managers' and customers' perspectives on new self-service technologies.

by Kimes, Sheryl E., Collier, Joel E.
Published 2015

MIT Sloan Management Review

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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7

Creating online videos that engage viewers : many companies seek to create online video content that will become popular with consumers. But what are the characteristics of videos...

by Pirouz, Dante M., Pirouz, Raymond, Thomson, Matthew, Johnson, Allison R.
Published 2015

Massachusetts Institute of Technology

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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8

How to identify the best customers for your business

by Cespedes, Frank V., Dougherty, James P., Skinner, Ben S.
Published 2012

MIT Sloan Management Review

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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9

Fraud prevention from the ground up

Published 2019

Data Science Salon

Subjects: “...Customer services / Management / fast / (OCoLC)fst00885552...”

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10

Migrating millions of users from voice- and email-based customer support to a chatbot

by Gopinathan, Madhu
Published 2019

O'Reilly Media

Subjects: “...Customer services / Data processing...”

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11

10 principles of modern marketing : to be successful in the digital era, marketers should adopt the best new modern practices as well as rethink and refine classic approaches

by Lewnes, Ann, Keller, Kevin Lane
Published 2019

MIT Sloan Management Review

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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12

How voice technologies enhance the customer experience

by Edgar, Matthew
Published 2018

O'Reilly Media

Subjects: “...Customer services / http://id.loc.gov/authorities/subjects/sh85034965...”

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13

Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features w...

by Hamilton, Rebecca W., Rust, Roland T., Dev, Chekitan S.
Published 2017

MIT Sloan Management Review

Subjects: “...Customer loyalty / fast...”

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14

Oversubscribed, 2nd Edition

by Priestley, Daniel
Published 2020

Capstone

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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15

Listen up! : how to tune in to customers and turn down the noise

by Mangia, Karen
Published 2020

Gildan Audio

Subjects: “...BUSINESS & ECONOMICS / Customer Relations / bisacsh...”

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16

Trapped in the data sharing dilemma : social log-ins offered by large online platforms can help websites win users in the short term, but this may come at a price

by Krämer, Jan, Schnurr, Daniel, Wohlfarth, Michael
Published 2018

MIT Sloan Management Review

Subjects: “...Customer relations / Management / http://id.loc.gov/authorities/subjects/sh2007005453...”

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17

Brand soul

by Salas, Nicolás de
Published 2016

LID Editorial Empresarial

Subjects: “...Customer loyalty / fast...”

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18

What is service design?

by Lawrence, Adam, Stickdorn, Marc, Hormess, Markus, Schneider, Jakob
Published 2019

O'Reilly Media

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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19

CIOs and the future of IT : it's time for CIOs to take charge of both back-office and business technology, leading with a customer-driven mindset

by Colony, George F.
Published 2017

MIT Sloan Management Review

Subjects: “...Customer services / Management...”

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20

Re-inventing customer engagement using machine learning

by Gabrysiak, Laura
Published 2019

Data Science Salon

Subjects: “...Customer loyalty / fast / (OCoLC)fst00885531...”

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