How customers view self-service technologies there can be substantial differences between managers' and customers' perspectives on new self-service technologies.
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
| Published: |
[Place of publication not identified]
MIT Sloan Management Review
2015
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| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Item Description: | "Vol. 57, no.1 Reprint #57118." |
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| Physical Description: | 1 volume |