1 Table of Contents: “... your case -- Qualifying -- Emotional discipline. The seven disruptive emotions -- Developing emotional...”

2 Table of Contents: “... Emotional Intelligence -- Emotional Intelligence and Sales Results -- The Business Case for "Return...”

3 Table of Contents: “... Emotional "Markers"; Emotions and Attention; Emotions and Memory...”

4 Table of Contents: “... Customer drivers: Emotion, affect and the hedonic pursuit; Emotions 101; Emotions and affect; Cognition...”