1 Table of Contents: “...""Factor in the Probability of Change""""Debate: Social Media Manager or Community Manager...”

2 Table of Contents: “...; Acknowledgments; Introduction; Chapter 1: Why Salesforce Communities?; Why Salesforce?; Why Communities?; Member...”

3 “...! There's much to be said for tapping the collective wisdom of a community for product ideas. It gives customers...”

4 Table of Contents: “... marketing -- The first steps to building your empire -- Grow your network -- Developing a community...”

5

6 Table of Contents: “...Introduction -- Part 1. What is the value of a technical community? An introduction to community...”

7 “...Community experience distilled...”

8 “...Community experience distilled...”

9 “...Community experience distilled...”

10 “...Community experience distilled...”

11 Table of Contents: “... and the actionable -- part 4. The art and brilliance of a community -- part 5. Finally, a real business of your own...”

12 Table of Contents: “... -- Adding the basics to your Facebook page -- Building, engaging, retaining, and selling to your community...”

13 “... community and measuring your efforts Explains how to blend social media with your other online and offline...”

14 Table of Contents: “... People and planet (who) -- the partners in your business community; The planet and the environment...”

15

16 “..., and community clouds from salesforce to add Artificial Intelligence capabilities. Further on, we teach you how...”

17 “... branded channel and community, and evaluating the results of your work. Plus, you?ll find trusted, proven...”

18 Table of Contents: “... bazaar : creating a sense of community with your clients -- Testimonials : your greatest leverage tool...”

19 “... an audience both in the creative community and beyond Want to get a better sense of what makes a successful...”

20 “.... Starting with MasterCard, a pioneer in tapping the online community for help in selling services...”