1 “..., or blame you, or shut down. You fear your emotions could block you from a resolution. But you can...”

2 Subjects: “...Emotional intelligence / http://id.loc.gov/authorities/subjects/sh99002928...”

3 Subjects: “...Emotional intelligence / fast...”

4 Table of Contents: “... techniques to get you hired -- Communicate like a leader: influencing emotion through style and delivery...”

5 Table of Contents: “...Is conflict destructive? -- A process for managing conflict -- How emotional hot buttons affect...”

6 Table of Contents: “... 2 -- Types of Malicious Messages; Feature types of malicious messages; Appeals to Emotion; Trickery...”

7 Table of Contents: “... the Feedback Session; How to Handle Feedback's Emotional Impact; Practice Makes Permanent; Subordinate Feedback...”

8 “... position to manage such conflict. They are better prepared to understand emotions that can trigger conflict...”

9 Table of Contents: “... reading : motivators -- People reading : emotional intelligence -- Tying together people reading -- Deep...”

10 “... an executive presence is about being in control of your emotions when you're under stress. It's about knowing...”

11 Table of Contents: “... nerves, and they will go away; #14: Control your emotions at all times; Now Get Out There!; Notes...”

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14 Table of Contents: “... Difference Chapter 4: Communicating well Chapter 5: Understanding others (emotional intelligence) Part III...”

15 Table of Contents: “...17 Help Others Find Passion for Their Work[HOW-TO] 18 Appeal to Emotion; [HOW-TO] 19 The Element...”

16 Table of Contents: “... Filters; The Johari Window; Three Rules in Dealing with Emotions in a Team Setting; Use the Shadow...”

17 Table of Contents: “... they are emotionally connected to the company and are set up for success -- Performance management : how we fail...”

18 Table of Contents: “...Tip 1: Make it personalTip 2: Use humour wisely; Tip 3: Use emotion over data; Tip 4: Start smart...”

19 Table of Contents: “...be interested -- 7. Make people feel valuable -- 8. Help people to exhale emotionally and mentally...”

20 Table of Contents: “... -- Skill 458; Develop people -- Step A46; Attend to physical health -- Step B46; Attend to emotional health...”