1 Table of Contents: “... to Reduce Fear and Negativity; 4 Emotional Contagion: Spreading Coherence in a Team; Spawning Good Cheer...”

2 Table of Contents: “...The relationship between emotional intelligence and job performance : an evidence-based literature...”

3 “..., so you also need to manage the emotions that arise during the process. Next-Level Negotiating...”

4 Table of Contents: “... and responsible : managing emotions and having integrity (Management Competency 1) -- Managing and communicating...”

5 Table of Contents: “... beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from...”

6 “... of negative emotions; explore how our minds reject new concepts like our bodies reject viruses; build a...”

7 Table of Contents: “... : surprising, intriguing and seductive -- 5. Credible : trusted, transparent and verifiable -- 6. Emotional...”

8

9 Table of Contents: “... Them; 4 Building Your Business Case; Creating the Logical and Emotional Foundations of Your Argument; 5...”

10 Table of Contents: “...be interested -- 7. Make people feel valuable -- 8. Help people to exhale emotionally and mentally...”