1 Table of Contents: “... culture and socialization processes -- Communication -- Decision-making and leadership...”

2 Table of Contents: “... the river -- Professional culture and politics: Conflict at the helm -- Staffing for convergence: Crew...”

3 Table of Contents: “...Introduction: How e-reserve responds to a changing user culture and copes with issues...”

4 Table of Contents: “... Analytics Career -- Ch. 14. HiPPOs, Ninjas, and the Masses: Creating a Data-Driven Culture -- Appendix...”

5 Table of Contents: “... data-driven culture -- practical steps and best practices...”