1
Published 2014
Dorling Kindersley

3
by O'Connell, Vincent, O'Sullivan, Don, Lee, Jong-Ho
Published 2018
MIT Sloan Management Review

7
by Minella, Michael T.
Published 2015
O'Reilly

8
by Ganci, John
Published 2004
IBM, International Technical Support Organization

9
by Meade, J.
Published 2013
Routledge

11
by Jeucken, Marcel
Published 2010
Routledge

12
by Follett, Jonathan
Published 2015
O'Reilly Media

13
[FTPress Delivers]

15
by Priestley, Daniel
Published 2020
Capstone

16
by Weill, Peter, Woerner, Stephanie L.
Published 2013
MIT Sloan Management Review

17
by Keen, Martin
Published 2004
IBM International Technical Support Organization

18
by Endrei, Mark
Published 2004
IBM International Technical Support Organization

20
by Biewald, Lukas
Published 2011
O'Reilly Media