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Published 2014
Dorling Kindersley

3
by O'Connell, Vincent, O'Sullivan, Don, Lee, Jong-Ho
Published 2018
MIT Sloan Management Review

7
by Ganci, John
Published 2004
IBM, International Technical Support Organization

8
by Meade, J.
Published 2013
Routledge

9
by Reed, Mr. Jon
Published 2010
Pearson Business

10
by Jeucken, Marcel
Published 2010
Routledge

11
[FTPress Delivers]

12
by Serval, Jean-François
Published 2011
Editions d'Organisation

14
by Priestley, Daniel
Published 2020
Capstone

15
by Weill, Peter, Woerner, Stephanie L.
Published 2013
MIT Sloan Management Review

16
by Keen, Martin
Published 2004
IBM International Technical Support Organization

17
by Endrei, Mark
Published 2004
IBM International Technical Support Organization

19
by Biewald, Lukas
Published 2011
O'Reilly Media