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240102 ||| eng |
| 020 |
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|a 9781838675431
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| 050 |
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4 |
|a TX911.3.M27
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| 100 |
1 |
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|a Szende, Peter
|e [editor]
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| 245 |
0 |
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|a Operations management in the hospitality industry
|h Elektronische Ressource
|c edited by Peter Szende, Alec N. Dalton, Michelle (Myongjee) Yoo
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| 260 |
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|a Bingley, U.K.
|b Emerald Publishing Limited
|c 2021
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| 300 |
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|a 360 pages
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| 505 |
0 |
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|a chapter 1. Understanding service operations strategy / Alec N. Dalton and Michelle (Myongjee) Yoo -- chapter 2. Designing service experiences / Peter Szende and Alec N. Dalton -- chapter 3. Designing service environments / Vanja Bogicevic and Hyeyoon Choi -- chapter 4. Forecasting demand / Michelle (Myongjee) Yoo and Sybil Yang -- chapter 5. Inventory control / Miguel Bendrao Baltazar and Yuan Li -- chapter 6. Managing supply chains / John Bancroft and Di Li -- chapter 7. Organizing staff / Suzanne Markham Bagnera and Peter Szende -- chapter 8. Managing capacity and waits / Alec N. Dalton and Andrew M. Daw -- chapter 9. Measuring quality / Michelle (Myongjee) Yoo and Alec N. Dalton -- chapter 10. Improving effectiveness and efficiency / Susan L. Hyde and Paul J. Bagdan
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| 505 |
0 |
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|a Includes bibliographical references
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| 653 |
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|a Hospitality industry / bicssc
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| 653 |
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|a Business & Economics / Industries / Hospitality, Travel & Tourism / bisacsh
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| 653 |
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|a Hospitality industry / Management
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| 700 |
1 |
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|a Dalton, Alec N.
|e [editor]
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| 700 |
1 |
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|a Yoo, Michelle (Myongjee)
|e [editor]
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| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
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| 989 |
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|b EMBAR
|a Emerald Business, Management and Economics eBook Collection Archive
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| 500 |
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|a Includes index
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| 856 |
4 |
0 |
|u https://doi.org/10.1108/9781838675417
|x Verlag
|3 Volltext
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| 082 |
0 |
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|a 647.94068
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| 520 |
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|a From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization. This book spans a breadth of topics critical to today's operations leaders. Each topic surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features. Uniquely, the book is set out in standalone chapters that can be digested individually or together; allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, or a professional seeking tools, readers will gain valuable knowledge from operations management in the hospitality industry
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