Harnessing grassroots automation with a modest amount of training, nontechnical employees can automate complex processes and generate significant value for their organizations

Companies are increasingly embracing the idea of helping nontechnical employees - those with deep business-area expertise - learn to automate mundane, repetitive, time-consuming processes through minimal training in low-code and no-code technologies. This article describes the benefits and challenge...

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Bibliographic Details
Main Authors: Barkin, Ian, Davenport, Thomas H. (Author)
Format: eBook
Language:English
Published: [Cambridge, Massachusetts] MIT Sloan Management Review 2023
Edition:[First edition]
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:Companies are increasingly embracing the idea of helping nontechnical employees - those with deep business-area expertise - learn to automate mundane, repetitive, time-consuming processes through minimal training in low-code and no-code technologies. This article describes the benefits and challenges that six companies - AT&T, Dentsu, Johnson & Johnson, PwC, Voya Financial, and Wesco - experienced in their forays into the citizen automation movement
Item Description:"Reprint #65124.
Physical Description:7 pages