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008 221013 ||| eng
020 |a 9780821371862 
020 |a 0821371851 
020 |a 9780821371855 
020 |a 082137186X 
100 1 |a Das, Jishnu 
245 0 0 |a Are you being served?  |h Elektronische Ressource  |b new tools for measuring service delivery  |c edited by Samia Amin, Jishnu Das, Markus Goldstein 
260 |a Washington, D.C  |b The World Bank  |c 2008 
300 |a xxv, 423 p  |b ill  |c 23 cm 
505 0 |a Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery. 
505 0 |a Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities 
653 |a Health facilities / Developing countries / Quality control / Measurement 
653 |a Medical care / Developing countries / Quality control / Measurement 
653 |a Quality Assurance, Health Care / economics 
653 |a Health Services Research / methods 
653 |a Educational surveys / Developing countries 
653 |a Quality Assurance, Health Care / methods 
653 |a Data Collection / methods 
653 |a Quality assurance / Developing countries / Measurement 
653 |a Developing Countries 
700 1 |a Goldstein, Markus P. 
700 1 |a Amin, Samia 
041 0 7 |a eng  |2 ISO 639-2 
989 |b WOBA  |a World Bank E-Library Archive 
500 |a Includes bibliographical references and index 
856 4 0 |u http://elibrary.worldbank.org/content/book/9780821371855  |x Verlag  |3 Volltext 
082 0 |a 362.1