The manager's pocket guide to dealing with conflict
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent co...
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| Format: | eBook |
| Language: | English |
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Amherst, Mass.
HRD Press
1999
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity |
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| Physical Description: | iv, 114 pages illustrations |
| ISBN: | 9781599967523 1599967529 9786611090876 |