The customer service solution managing emotions, trust, and control to win your customer's business
With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
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| Format: | eBook |
| Language: | English |
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New York
McGraw-Hill Education
2013
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index