Social CRM for dummies
This guide helps businesses large and small use social media to develop and maintain productive customer relationships
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| Other Authors: | , |
| Format: | eBook |
| Language: | English |
| Published: |
Hoboken, N.J.
John Wiley & Sons
2013
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| Series: | For dummies
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| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- pt. I. Welcome to the world of social CRM
- pt. II. Building your social CRM strategy
- pt. III. Developing a social and collaborative business
- pt. IV. Measuring the impact of social CRM
- pt. V. The part of tens