Connect how to use data and experience marketing to create lifetime customers
"Marketing is going through a revolution that rivals the impact of Gutenberg's printing press. Customers are in control and marketers have become an unnecessary annoyance. Smart marketers have learned to think in new ways, use new technology, and apply new processes. They've moved to...
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| Other Authors: | , |
| Format: | eBook |
| Language: | English |
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Hoboken
Wiley
2014
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | "Marketing is going through a revolution that rivals the impact of Gutenberg's printing press. Customers are in control and marketers have become an unnecessary annoyance. Smart marketers have learned to think in new ways, use new technology, and apply new processes. They've moved to a higher level that achieves their business objectives while being more relevant to the customer. In this "age of the customer," a marketer's message must be personal, relevant, and accessible at all touch points throughout a customer's life cycle, both online and offline. This takes new ways of thinking and new processes to be relevant to individual customers, to be accessible through multiple online and offline channels, and to link digital goals and metrics to business objectives. It's a tough new world of marketing, but Owning the Customer Experience takes you inside this world to see how the winners are jumping ahead of their competitors."-- |
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| Physical Description: | 1 online resource |
| ISBN: | 9781118963623 1322110328 1118963628 9781118963609 9781322110325 1118963601 |