Selling Solutions Isn't Enough

Rather than trying to sell standardized products or services to the biggest possible set of buyers, B2B companies need to develop ways to help specific customers achieve better outcomes. Instead of describing their solutions, companies first need to understand customers' specific challenges, ob...

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Bibliographic Details
Main Authors: Ettenson, Richard, Grove, Hannah (Author), Knowles, Jonathan (Author), Sellers, Kevin (Author)
Format: eBook
Language:English
Published: MIT Sloan Management Review 2018
Edition:1st edition
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
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520 |a Rather than trying to sell standardized products or services to the biggest possible set of buyers, B2B companies need to develop ways to help specific customers achieve better outcomes. Instead of describing their solutions, companies first need to understand customers' specific challenges, objectives, operating practices, and competitive environment, then create offerings to deliver value within a customer's specific business context and culture