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210123 ||| eng |
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|a 9780470826973
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|a HG1615
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1 |
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|a Collardi, Boris F. J.
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| 245 |
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|a Private banking
|b building a culture of excellence
|c Boris F.J. Collardi
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| 260 |
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|a Singapore
|b John Wiley & Sons Singapore Pte. Ltd.
|c 2012
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| 300 |
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|a xvi, 270 pages
|b illustrations
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| 505 |
0 |
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|a Includes bibliographical references and index
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|a A Framework for Excellence in Private Banking -- What Is Driving Private Banking? -- Finding the Right Organisation and Operational Strategy -- Forces Shaping the Regulatory Environment -- Putting Clients at the Centre -- Beyond Products -- Offering Tailored Solutions -- Why Brand Matters -- Delivering a Superior Client Experience -- Understanding Service Excellence -- Winning the War for Talent -- Defining and Growing Leadership and Culture -- Measuring and Managing Performance
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| 653 |
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|a Bank management / http://id.loc.gov/authorities/subjects/sh85011578
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| 653 |
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|a Banks and banking / Customer services / fast
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| 653 |
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|a Bank management / fast
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| 653 |
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|a Banques / Gestion
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| 653 |
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|a Banks and banking / Customer services / http://id.loc.gov/authorities/subjects/sh85011618
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| 653 |
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|a Banques / Service à la clientèle
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| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 015 |
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|a GBA999362
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|z 9780470826980
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|u https://learning.oreilly.com/library/view/~/9780470826997/?ar
|x Verlag
|3 Volltext
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|a 658
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|a 658.812
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|a 332.123068
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|a "As the number of wealthy individuals around the world increases, private banking and wealth management companies have grown to keep pace. After the fast growth the long term success is predicated on both winning and keeping clients, making a client-centric model a must. Private Banking: Building a Culture of Excellence provides a clear, easy-to-follow guide to building a committed base, written by an industry expert"--Publisher's website
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