Leveraging surveys brand perceptions, customer loyalty, product design, and more

"A well-designed, well-presented survey is one of the most reliable tools for discovering what customers think about your product--whether it's in development or undergoing development--or how they view your brand in general. However, "well-designed" and "well-presented"...

Full description

Bibliographic Details
Main Author: Christen, François G.
Format: eBook
Language:English
Published: [Place of publication not identified] O'Reilly Media 2014
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:"A well-designed, well-presented survey is one of the most reliable tools for discovering what customers think about your product--whether it's in development or undergoing development--or how they view your brand in general. However, "well-designed" and "well-presented" surveys are not easy to achieve. In this video workshop, host Francois Christen uses his 33 years of applied and academic experience as a marketing scientist to show you how to design a good survey. You'll learn how to identify and word targeted survey questions, how to engage folks who agree to take the survey, and how to interpret the results."--Resource description page
Item Description:Title from title screen (viewed February 5, 2015)
Physical Description:1 streaming video file (2 hr., 26 min., 53 sec.) digital, sound, color