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210123 ||| eng |
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|a 9781280230141
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|a 9786610230143
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|a 0071418210
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|a 9780071418218
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|a 1280230142
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|a 0071436359
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|a 9780071436359
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4 |
|a TS156
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1 |
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|a George, Michael L.
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| 245 |
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|a Lean Six Sigma for service
|b how to use Lean Speed and Six Sigma Quality to improve services and transactions
|c Michael L. George
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| 260 |
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|a New York
|b McGraw-Hill
|c 2003
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| 300 |
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|a xiv, 386 pages
|b illustrations
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|a Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma)
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| 653 |
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|a Services (Industrie) / Qualité / Contrôle / Méthodes statistiques
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| 653 |
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|a Six sigma (Quality control standard) / fast
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| 653 |
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|a BUSINESS & ECONOMICS / Quality Control / bisacsh
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| 653 |
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|a Service industries / Quality control / Statistical methods
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| 653 |
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|a Service industries / Quality control / Statistical methods / fast
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| 653 |
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|a Six Sigma
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| 653 |
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|a Quality control / Statistical methods
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| 653 |
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|a Six sigma (Quality control standard) / http://id.loc.gov/authorities/subjects/sh2002000565
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| 653 |
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|a Quality control / Statistical methods / fast
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| 653 |
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|a Qualité / Contrôle / Méthodes statistiques
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| 653 |
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|a TECHNOLOGY & ENGINEERING / Quality Control / bisacsh
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| 041 |
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7 |
|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 500 |
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|a Includes index
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| 015 |
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|a GBA3X6329
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| 015 |
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|a GBA3-X6329
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| 776 |
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|z 9780071436359
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| 776 |
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|z 0071436359
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| 856 |
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|u https://learning.oreilly.com/library/view/~/9780071418218/?ar
|x Verlag
|3 Volltext
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| 082 |
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|a 658.5620151
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|a 658.4013
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|a 620
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|a 330
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|a This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --
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