Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions
This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --
Main Author: | |
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Format: | eBook |
Language: | English |
Published: |
New York
McGraw-Hill
2003
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Subjects: | |
Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Summary: | This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. -- |
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Item Description: | Includes index |
Physical Description: | xiv, 386 pages illustrations |
ISBN: | 9781280230141 9786610230143 0071418210 9780071418218 1280230142 0071436359 9780071436359 |