Improving performance how to manage the white space on the organization chart
"Filled with updated material on performance management systems, organization design, and more, this second edition of Improving Performance offers practical guidance and an integrated framework for achieving competitive advantage by learning how to manage organizations, processes, and jobs eff...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | eBook |
| Language: | English |
| Published: |
San Francisco, Calif.
Jossey-Bass
1995
|
| Edition: | 2nd ed |
| Series: | Jossey-Bass management series
|
| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Introduction: The challenges facing American business
- pt. 1. A framework for improving performance. Viewing organizations as systems
- Three levels of performance: organization, process, and job/performer
- pt. 2. Exploring the three levels of performance. The organization level of performance
- The process level of performance
- The job/performer level of performance
- pt. 3. Applying the three levels of performance. Linking performance to strategy
- Moving from annual programs to sustained performance improvement
- Diagnosing and improving performance: a case study
- Redesigning processes
- Overcoming the seven deadly sins of process improvement
- Measuring performance and designing a performance management system
- Managing processes and organizations as systems
- Designing an organization structure that works
- Creating a performance-based human resource development function
- Developing an action plan for performance improvement