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210123 ||| eng |
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|a 9780071808088
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|a HF5415.5
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|a Lipp, Doug
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|a Disney U
|b how the Disney University develops the world's most engaged, loyal, and customer-centric employees
|c Doug Lipp
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|a Disney University
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| 260 |
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|a New York
|b McGraw-Hill Education
|c 2013
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| 300 |
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|a 1 online resource
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|a Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard
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|a Includes bibliographical references and index
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|a Disney University / http://id.loc.gov/authorities/names/n86001964
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|a Employees / Training of / http://id.loc.gov/authorities/subjects/sh85042896
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|a Inservice Training
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|a Customer relations / Management / fast
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|a Success in business / http://id.loc.gov/authorities/subjects/sh85129589
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| 653 |
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|a Employees / Training of / fast
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| 653 |
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|a Employee motivation / http://id.loc.gov/authorities/subjects/sh85042868
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| 653 |
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|a Customer relations / Management / http://id.loc.gov/authorities/subjects/sh2007005453
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|a Employee motivation / fast
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|a Disney University / fast
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|a Success in business / fast
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| 653 |
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|a Personnel / Formation
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|a Succès dans les affaires
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|a Personnel / Motivation
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|a eng
|2 ISO 639-2
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|b OREILLY
|a O'Reilly
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|z 9780071808088
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|z 9780071808071
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|z 0071808086
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|z 0071808078
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|u https://learning.oreilly.com/library/view/~/9780071808071/?ar
|x Verlag
|3 Volltext
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|a 658
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|a 658.31
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