Balanced scorecard step-by-step for government and nonprofit agencies
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organiza...
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| Format: | eBook |
| Language: | English |
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Hoboken, N.J.
J. Wiley & Sons
2008
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| Edition: | 2nd ed |
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Introduction to the balanced scorecard
- Adapting the balanced scorecard to fit the public and nonprofit sectors
- Before you begin
- Training and communication planning for balanced scorecard success
- Mission, values, and vision
- Strategy : the core of every balanced scorecard
- Strategy maps
- Performance measures, targets, and initiatives
- Creating alignment by cascading the balanced scorecard
- Linking resource allocation to the balanced scorecard
- Reporting results
- The City of Charlotte : a balanced scorecard success story
- Sustaining balanced scorecard success