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|a JF1525.T67
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|a Niven, Paul R.
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|a Balanced scorecard step-by-step for government and nonprofit agencies
|c Paul R. Niven
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| 250 |
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|a 2nd ed
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| 260 |
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|a Hoboken, N.J.
|b J. Wiley & Sons
|c 2008
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| 300 |
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|a xvii, 365 pages
|b illustrations
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|a Includes bibliographical references and index
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|a Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success
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|a Efficacité organisationnelle / Mesure
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|a Kvalitetskontroll / sao
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| 653 |
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|a Nonprofit organizations / Management / Evaluation / fast
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| 653 |
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|a Benchmarking
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| 653 |
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|a Nonprofit-Bereich / gnd / http://d-nb.info/gnd/4115404-6
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|a Balanced Scorecard / sao
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|a Administration publique / Gestion / Évaluation
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| 653 |
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|a Total quality management in government / http://id.loc.gov/authorities/subjects/sh92006682
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| 653 |
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|a Étalonnage concurrentiel
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| 653 |
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|a Total quality management in government / fast
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|a Performance standards / http://id.loc.gov/authorities/subjects/sh85099815
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|a Organizational effectiveness / Measurement / http://id.loc.gov/authorities/subjects/sh2010104572
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| 653 |
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|a Administrative agencies / Management / Evaluation / fast
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| 653 |
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|a Associations sans but lucratif / Gestion / Évaluation
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| 653 |
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|a Organizational effectiveness / Measurement / fast
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|a POLITICAL SCIENCE / Public Affairs & Administration / bisacsh
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|a Tjänstekvalitet / sao
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|a Resultatanalys / sao
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|a Evaluation / eclas
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|a Rendement au travail / Normes
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|a Nonprofit organizations / Management / Evaluation
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|a Benchmarking (Management) / fast
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| 653 |
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|a Performance standards / fast
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| 653 |
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|a Balanced Scorecard / gnd / http://d-nb.info/gnd/4568727-4
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|a Administration publique / eclas
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| 653 |
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|a Contrôle de qualité / eclas
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| 653 |
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|a Benchmarking (Management) / http://id.loc.gov/authorities/subjects/sh93000548
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|a Analyse coût-efficacité / eclas
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|a Qualité totale dans l'administration publique
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|a Administrative agencies / Management / Evaluation
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|a Organisations non lucratives / eclas
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|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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|a GBA817708
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|u https://learning.oreilly.com/library/view/~/9781118045268/?ar
|x Verlag
|3 Volltext
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|a 331
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|a "The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward
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