MPG.eBooks - Description: Achieving patient (aka customer) experience excellence

Read Now

Bibliographic Details
Main Author:	Dishongh, Rhonda
Format:	eBook
Language:	English
Published:	Boca Raton CRC Press 2014
Subjects:	Cultural Competence / Fast United States / Fast / Https://id.oclc.org/worldcat/entity/e39pbjtxgqxmwqmjmjjwxrhgrq Patient Satisfaction Relations Médecin-patient / États-unis Patient Satisfaction / United States Patients / Satisfaction / États-unis Physician And Patient / United States Patient Satisfaction / Http://id.loc.gov/authorities/subjects/sh85098708 Hospitalisés / Soins / États-unis Physician And Patient / Fast Patient Satisfaction / Fast Cultural Competence / United States Hospital Patients / Care / United States Patients / Satisfaction Compétence Culturelle / États-unis Hospital Patients / Care / Fast
Online Access:	https://learning.oreilly.com/library/view/~/978146...
Collection:	O'Reilly - Collection details see MPG.ReNa

Description
Item Description:	"A Productivity Press book.". - Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success. Demonstrating how Community G.
Physical Description:	1 online resource
ISBN:	1466583134 1466583088 9781466583085 9781466583139