Handbook of service business : management, marketing, innovation and internationalisation

pt. I. Understanding service business : disciplinary perspectives -- pt. II. Services and core business processes -- pt. III. Managing service businesses -- pt. IV. Understanding service business -- pt. V. Conclusion: A new research agenda?

Main Author: Bryson, John R.
Corporate Author: Edward Elgar Publishing
Other Authors: Daniels, Peter W.
Format: eBook
Language:English
Published: Cheltenham Edward Elgar Pub. Ltd 2015
Series:Research handbooks in business and management
Subjects:
Online Access:
Collection: Edward Elgar eBook Archive - Collection details see MPG.ReNa
Summary:pt. I. Understanding service business : disciplinary perspectives -- pt. II. Services and core business processes -- pt. III. Managing service businesses -- pt. IV. Understanding service business -- pt. V. Conclusion: A new research agenda?
Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices. Broadening our understanding of services in the world economy, the editors push back the frontiers of current critical thinking by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography. Chapters contribute to ongoing debates about the nature and management of service business and the characteristics of service-led economies. Disciplinary perspectives on services, services and core business processes, and the management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia. Designed as an additional text for undergraduates and postgraduate studies, this book will appeal to students and scholars seeking a multi-disciplinary understanding of this increasingly mainstream field
Physical Description:464 p
ISBN:9781781000403
9781781000410