Medical Office Management Developing and Managing Systems with High Quality Customer Service
The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical d...
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| Format: | eBook |
| Language: | English |
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Cham
Springer International Publishing
2016, 2016
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| Edition: | 1st ed. 2016 |
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| Online Access: | |
| Collection: | Springer eBooks 2005- - Collection details see MPG.ReNa |
Table of Contents:
- Chapter 1 Introduction
- Chapter 2 The World Today—Understanding how the client Arrived to the Current Profile
- Chapter 3 The Doctor’s Office Clients
- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.—Chapter 5 Selecting New Members for the Clinic’s Staff: The Search for New Talents
- Chapter 6 The Preparation of the Clinic’s Staff
- Chapter 7 Basic Areas of Customer Service in Medical Clinics
- Chapter 8 The Process of Communicating with the Client
- Chapter 9 Managing the Client’s Time Perception
- Chapter 10 Pearls of Wisdom in Customer Service—Real-Life Stories