|
|
|
|
| LEADER |
02279nmm a2200325 u 4500 |
| 001 |
EB001189901 |
| 003 |
EBX01000000000000000862038 |
| 005 |
00000000000000.0 |
| 007 |
cr||||||||||||||||||||| |
| 008 |
160406 ||| eng |
| 020 |
|
|
|a 9783319138879
|
| 100 |
1 |
|
|a Campiolo, Márcia R. F.
|
| 245 |
0 |
0 |
|a Medical Office Management
|h Elektronische Ressource
|b Developing and Managing Systems with High Quality Customer Service
|c by Márcia R. F. Campiolo
|
| 250 |
|
|
|a 1st ed. 2016
|
| 260 |
|
|
|a Cham
|b Springer International Publishing
|c 2016, 2016
|
| 300 |
|
|
|a XVI, 163 p. 17 illus., 1 illus. in color
|b online resource
|
| 505 |
0 |
|
|a Chapter 1 Introduction -- Chapter 2 The World Today—Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor’s Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.—Chapter 5 Selecting New Members for the Clinic’s Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic’s Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client’s Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service—Real-Life Stories
|
| 653 |
|
|
|a Supervision
|
| 653 |
|
|
|a Business
|
| 653 |
|
|
|a Business and Management, general
|
| 653 |
|
|
|a Management science
|
| 653 |
|
|
|a Health Administration
|
| 653 |
|
|
|a Health administration
|
| 653 |
|
|
|a Consulting, Supervision and Coaching
|
| 653 |
|
|
|a Counseling
|
| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
|
| 989 |
|
|
|b Springer
|a Springer eBooks 2005-
|
| 856 |
4 |
0 |
|u https://doi.org/10.1007/978-3-319-13887-9?nosfx=y
|x Verlag
|3 Volltext
|
| 082 |
0 |
|
|a 353.6
|
| 520 |
|
|
|a The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor’s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics
|