Creating Value in Financial Services Strategies, Operations and Technologies
Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in F...
| Other Authors: | , , , |
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| Format: | eBook |
| Language: | English |
| Published: |
New York, NY
Springer US
2000, 2000
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| Edition: | 1st ed. 2000 |
| Subjects: | |
| Online Access: | |
| Collection: | Springer Book Archives -2004 - Collection details see MPG.ReNa |
Table of Contents:
- 1.Creating Value in Financial Services
- Section I: Customer Value Focused Strategies
- 2. The Changing Global Environment of Financial Services
- 3. Universal Banking: Does it Work?
- 4. Universal Banking: A Shareholder Value Perspective
- 5. Redefining Customer Relationships in the Age of the Ascendant Customer
- 6. Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services
- 7. Challenges of Product Delivery in Emerging Markets
- 8. Modeling Services of Financial Institutions in Emerging Markets
- Section II Customer Value Focused Services
- 9. Creating Value: Evolution and Management of Financial Derivatives
- 10. Electronic Commerce and Financial Services:Going for Broke?
- 11. The Internet Channel Revolution: The Case of Charles Schwab
- 12. Lessons from Developing the Yield Book
- Section III: Customer Value Focused Systems
- 13. Impending Revolution in Corporate Information Technology Departments
- 14. Financial Service Networks:Access, Cost Structure and Competition
- 15. The Potential for Virtual Work to Enhance Value in Financial Services Firms
- 16. Designing Electronic Market Institutions for Bond Trading
- 17. Staffing Challenges in Financial Services
- 18. Call Centers in Financial Services: Strategies, Technologies and Operations
- 19. PruServ™: A Call Center Support System
- Section IV: Customer Value Focused Measures of Success
- 20. Process Improvement in Financial Services:A Focused Approach
- 21. How do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector
- 22. Value Creation and Process Management: Evidence from Retail Banking
- 23. Bank Productivity: Promises Unrealized
- 24. Productivity in Service Industries: Implications of the Boskin Commission Report