The loyalty effect the hidden force behind growth, profits, and lasting value
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| Format: | eBook |
| Language: | English |
| Published: |
Boston, Mass
Harvard Business School Press
1996
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| Collection: | Netlibrary - Collection details see MPG.ReNa |
| Item Description: | Includes bibliographical references (p. 311-314) and index |
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| Physical Description: | xii, 323 p. ill 24 cm |
| ISBN: | 0-585-05642-0 |