1 Subjects: “...Services d'information / Formation des utilisateurs...”

2 Table of Contents: “...Cover; Information Services and Digital Literacy: In search of the boundaries of knowing; Copyright...”

3 Table of Contents: “... professionals : how we got this way -- 4. Are information professionals burned out? : research and opinion -- 5...”

4 Table of Contents: “....Transmission -- F.7.Characteristics of Information Service -- F.8.Information Service in Digital Environment...”

5 Table of Contents: “...Part 1 Collaboration, curriculum and courses: Information literate pedagogy: developing a levels...”

6 Table of Contents: “...Introduction to data services and sources -- Supporting statistical and numeric data services...”

7 Table of Contents: “... -- Inworld info desks: Information initiation -- Info service inworld: How to practice info services...”

8 Table of Contents: “... and information strategies -- The business concept -- Information strategies -- Voices from practitioners: Helena...”

9 Table of Contents: “...A brief history -- Buying together = saving money together -- Usage statistics -- Information...”

10 Table of Contents: “...What is information consulting? Advantages: why information consulting might appeal to you...”

11 Subjects: “...LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General / bisacsh...”

12 Table of Contents: “...'s Information Provision and Services -- 6.8. Summary and Conclusions -- 7. Investigating Information Poverty...”

13 Table of Contents: “... including the fire service -- Statistics -- The future of access to official information...”

14 Table of Contents: “...1. Bibliographic information organization : a view from now into the past -- 2. Semantic web...”

15 Table of Contents: “...Preparation -- The introduction -- What is customer service? -- Who are our customers...”

16 Table of Contents: “... libraries lost in the learning landscape -- Developing learning services in public libraries -- Digital...”

17 Table of Contents: “... of information service organizations: Around the bend in the river...”

18 Table of Contents: “... AgeWatch Index; Scope and Methodology; User Guide; Information and Technology; International...”

19 Table of Contents: “... Case study: Data services at the NIH library; 5.3.1 The initial contact; 5.3.2 Continuing support; 5.4...”

20 Table of Contents: “..., integration and interaction are the keystones for survival or expansion of e-reserve service...”