Customer care a training manual for library staff
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and tr...
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| Format: | eBook |
| Language: | English |
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Oxford, UK
Chandos Pub.
2010
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| Series: | Chandos information professional series
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services |
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| Physical Description: | xix, 242 pages illustrations |
| ISBN: | 9781780630311 178063031X |