1 “...In this book, leading international specialists in the field join forces to discuss topics, issues...”

2 Table of Contents: “... CRM Environment -- LTV Fundamentals -- LTV Advanced Issues -- LTV Applications -- Sources of Data...”

3 “... Mokyr -- 2. The knowledge-based economy and the triple helix model / Loet Leydesdorff -- 3. Reputation...”

4 Table of Contents: “... -- Parkinson, Wilfred Dudley (1919–2001) -- Peregrinus, Petrus (c. 1220–?) -- Periodic external fields -- Plate...”

5 “.... Beckmann -- Policymakers beware! / Simon C. Parker -- Promoting entrepreneurship in the welfare state...”

6 “... Regulation, Transnational Institute, June 12-13, April, 1-22 -- J.C. Sharman (2008), 'Power and Discourse...”

7 Table of Contents: “... -- 8.2 Forces Leading to the Concept -- 8.3 The Categories of Quality Costs -- 8.4 Hidden Quality Costs...”

8 Table of Contents: “...insight from the funding sources of university patents', Research Policy, 43 (10), December, 1697...”

9 Table of Contents: “... forced three PDA programs to play nicely together / Teresa C. Hazen - Rebuilding the plane while flying...”

10 “...Porter, M.E. 2008. The five forces that shape strategy. Harvard Business Review, 88(1): 7893...”

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12 “...: Conceptual Issues and Empirical Applications, Chapter 9, Oxford: Oxford University Press, 241-72 -- Roger C...”

13 “...Ulrich, D., J. Zenger et al. (1999), Results-Based Leadership, Boston, Harvard Business School...”

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