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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
by
Blunt, Carolyn
Published 2013
Wiley
Table of Contents:
“
...?; Retweet recourse; Mixing
staff
and social; The right to privacy?; Chapter 10: One Agenda: PR, Marketing...
”
Call Number:
HF5415.335
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