1 Subjects: “...Art de parler en public...”

2 “... of the book is to present state-of-the-art research results and experience reports in the area of Quality...”

3 “...This monograph presents the state-of-the-art developments in the design of behaviorally...”

4 “... results, there is no comprehensive reference source that covers the state-of-the-art findings on both...”

5 “... of the book is devoted to simulation modeling using a state of the art discrete-event simulation package...”

6 “... and informative, the book takes the guesswork out of the art of continuous improvement through communication...”