1 Table of Contents: “... -- Motor Carriers -- Household Goods Movers -- Brokers -- Shipper Associations -- Airlines -- Domestic...”

2 “... how to: * Use leading ad agency techniques to capture the biggest market share and become a household...”

3 Table of Contents: “..., Laurent Bertrandias -- The Repairability of Household Appliances: A Selling Point for Utilitarian Products...”

4 “... sense, his case is an example of building network capability in a turbulent competitive environment...”