1 Table of Contents: “... 2 -- Types of Malicious Messages; Feature types of malicious messages; Appeals to Emotion; Trickery...”

2 Table of Contents: “... techniques to get you hired -- Communicate like a leader: influencing emotion through style and delivery...”

3 Table of Contents: “... the Feedback Session; How to Handle Feedback's Emotional Impact; Practice Makes Permanent; Subordinate Feedback...”

4 Table of Contents: “... nerves, and they will go away; #14: Control your emotions at all times; Now Get Out There!; Notes...”

5 Table of Contents: “...Tip 1: Make it personalTip 2: Use humour wisely; Tip 3: Use emotion over data; Tip 4: Start smart...”

6 Table of Contents: “... they are emotionally connected to the company and are set up for success -- Performance management : how we fail...”

7 Table of Contents: “... möchte bitte am Ende des Buches abgeholt werden; Emotion -- ein Code; Monologe und Dialoge; Gegenständen...”

8 “... that demonstrates authenticity, builds emotional connections, inspires perseverance, and stimulates the imagination...”