1 Table of Contents: “... to Reduce Fear and Negativity; 4 Emotional Contagion: Spreading Coherence in a Team; Spawning Good Cheer...”

2 Table of Contents: “... in Harmony; EQ 29: Color My World; EQ 30: And Now a Word from Our Sponsor; EQ 31: Emotional Trophies; EQ 32...”

3 “...Conflict can be a source of creativity and new ideas, or a weight that drags down people's emotions...”

4 Table of Contents: “...Quit like a winner -- Lead by emotion -- Win before you race -- Gathering points -- Four questions...”

5 Table of Contents: “... -- Destructive management -- The power of contagious emotions -- The downside of optimism : missteps and excess...”

6 Table of Contents: “... guts to sight to heart, the role of visionaries -- Organizing for innovation -- Only the emotionally...”

7 Table of Contents: “... perfectionism -- Trust: the ultimate gatekeeper -- What we can learn about emotional intelligence while riding...”

8 Table of Contents: “.... The context shifting worksheet (CSW) -- Red story-lines limit team performance -- Manage your emotions...”

9 “...? Here's what we've lost track of: organizations are run by people, and people run on emotions. Strong...”

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11 Table of Contents: “...Managing Emotional Reactions -- Managing Emotional Reactions Inspirational Facilitation Overview...”

12 “... trained for this. Nobody prepared you for having to deal with emotions and conflicts and personalities...”

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14 Table of Contents: “... -- Employee Obstacles -- Organizational Obstacles -- The Emotional Obstacle -- Exploring and Addressing...”

15 Table of Contents: “...Action Plan: Self-Awareness GoalsSection 2: Social Skills; 5 Indirect, Emotions, and Tears (Oh, My...”

16 Table of Contents: “...Decode your colleagues' emotional clues: They're the key to connection and success -- Apologize...”

17 Table of Contents: “... COMMUNICATION; THE EMOTIONAL IMPACT OF WRITING; WRITING STYLE; ASSESSING READABILITY: THE 'FOG INDEX'; EMAIL...”

18 Table of Contents: “... and Constraints on Productivity; The Role of Emotion; Cognitive Flaws; The Six Building Blocks of Management Style...”

19 Table of Contents: “... -- Skill 458; Develop people -- Step A46; Attend to physical health -- Step B46; Attend to emotional health...”

20 Table of Contents: “... -- The Other Big C -- Beyond the 7 C's -- Integrity -- Be Passionate, Not Emotional -- Create Your Own Style...”