21 “... sources. In it, you will learn:The four key characteristics of online services-users, social networks...”

22 “... patents, he also reveals the growing impact of social networks on your SEO performance. Whether you do...”

23 Table of Contents: “...: Understanding Social Customer Behaviour; Customers and their use of social networks; Service expectations...”

24 “..., business management has become more transparent, and any negative event is uploaded to social networks...”

25 Table of Contents: “... -- the concept; Blogs; Wikis; Social tagging; RSS; Social networking; Semantic web; Mashups; Combining Web 2.0...”

26 Table of Contents: “... Management; Business Intelligence; Enterprise Social Networks; Function-Specific Applications; R & D: High...”

27 Table of Contents: “... and Selection; 1: Establishing Your Brand: Social Network Outreach, Recruitment Brochures, and Adding New Life...”

28 Table of Contents: “...: Develop: Scaling Up Your Social Networks -- Step 1: Check Your Digital Voicemails -- Step 2: Check Your...”

29 Table of Contents: “...? -- Accidental Disruption -- What Was Different the Second Time Around? -- Ethoca: A Private, Closed Social...”

30 “..., the fast moving opportunities afforded by the internet, websites, social networking and data communication...”

31 “... model of computing, which is also mirrored in social networking and crowdsource technologies. Baker...”

32