1 “... of the book is to present state-of-the-art research results and experience reports in the area of Quality...”

2 “... and consultancy firms. And the most neglected area of all - knowledge transfer from supplier to buyer - is given...”

3 “... in the areas of business, politics, health care, and education, this book illustrates how this process can...”

4 “... in understanding the state of knowledge in these specific areas. Entries may also serve as useful instructional...”

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6 “... interdependency, strong belief, and real accountability. How Motivational Maps covers these areas, we believe...”

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