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2 “...Emotional intelligence...”

3 “.... It has a million things to think about, and emotions to process, it cannot be relied on to remember...”

4 Table of Contents: “... breakthroughs: the neglected area of human emotions and the edge of the future -- Grow: what if it's not about...”

5 Table of Contents: “.... Being a change agent -- Competence, confidence, and the emotional quotient -- Learning to bounce...”

6 Table of Contents: “...Decode your colleagues' emotional clues: They're the key to connection and success -- Apologize...”

7 Table of Contents: “... Factors; Keeping Your Eyes on the Prize; Adjusting Your Emotional Thermostat; 3. Risk: Thinking Like...”

8 Table of Contents: “... COMMUNICATION; THE EMOTIONAL IMPACT OF WRITING; WRITING STYLE; ASSESSING READABILITY: THE 'FOG INDEX'; EMAIL...”

9 Table of Contents: “... -- The Other Big C -- Beyond the 7 C's -- Integrity -- Be Passionate, Not Emotional -- Create Your Own Style...”

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11 “...; and how to create a warm, welcoming corporate culture that prioritizes employees' emotional health...”

12 “... effectively by handling them systematically instead of randomly or emotionally, as most people do. * Develop...”

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