1 “..., The Triple Bottom Line became an instant classic when first published in 2006, showing a generation...”

2

3 Table of Contents: “... your front line into your bottom line -- Creating a workplace that strengthens customer service...”

4 Table of Contents: “... -- 11. The Customer Experience -- 12. The Front Line as the Bottom Line -- 13. Creating a Great Place...”

5 “... and psychological foundation they need to perform more assertively on the job. Designed for front-line managers...”

6 “...To help leaders, managers, and front-line workers build greater trust within the organization...”

7 “... and bottom line' Better yet, what if you could influence yourself to achieve greater success' Imagine...”

8 Table of Contents: “... and bosses : lead, follow, or get off the path -- The big issues : beyond the bottom line -- Work practices...”

9 “...This book shows companies how to improve the bottom line by implementing an engaging, authentic...”

10 Table of Contents: “... -- 18. Reaching the Finish Line: Goal-Directed Persistence -- 19. Rolling with the Punches: Stress...”

11 “... culture change and ultimately increase any companies) bottom line."--...”

12 “... professionals--from those on the front line of selling, to those managing and developing sales talent, to those...”

13 “... on the bank line, the latte pickup point, or the dryer at the Laundromat. David Topus' life-changing message...”

14 “...'s bottom line, it's also good for employees, communities, and society as a whole. But where does a leader...”

15 Table of Contents: “... of mindfulness and leadership -- Why does mindfulness matter for leadership and the bottom line? -- Chapter 1...”

16 “... by taking notice of who is standing alongside you on the bank line, the latte pickup point, or the ticket...”

17 Table of Contents: “... -- Empathy is courage -- Public and private discourse -- Empathy and the bottom line -- Chapter 8 Message...”

18 “... & mdash;anyone who wants to build meaningful relationships with others. The bottom line? If you can't get...”

19

20 “... audience of front-line Customer Success Managers Dedicated email to opt-in database of 100K+ contacts...”