1 Table of Contents: “... Gooderham -- Trust building through boundary spanning -- Trust-building and boundary-spanning in global...”

2 Table of Contents: “...: an integrated shared value model; Unilever Global: driving sustainability for business advantage; TOMS...”

3 “...In competitive global economy, organisations sometimes must make difficult or even painful changes...”

4 “... can take advantage of the vast opportunities that a global market now offers...”