1 Table of Contents: “... Objectives -- Research Participants -- Summary -- Endnotes -- CH36;CHAPTER 2 Emotional Competencies58...”

2 Table of Contents: “...The challenge -- Part I. Things you should know. Redefining the year -- The emotional connection...”

3 Table of Contents: “...: Response Inhibition -- 9. Keeping Track of It All: Working Memory -- 10. Being Cool: Emotional Control...”

4 Table of Contents: “...Decode your colleagues' emotional clues: They're the key to connection and success -- Apologize...”

5 Table of Contents: “... COMMUNICATION; THE EMOTIONAL IMPACT OF WRITING; WRITING STYLE; ASSESSING READABILITY: THE 'FOG INDEX'; EMAIL...”

6 Table of Contents: “... Negative Emotions at Work (The STOP Method for Anger Management); 17. Manage the Impact of Pressure...”

7 Table of Contents: “... -- The Other Big C -- Beyond the 7 C's -- Integrity -- Be Passionate, Not Emotional -- Create Your Own Style...”

8 Table of Contents: “... our meanings; 3 We can be authors of our social identities; 4 We can change our emotional state...”

9

10 “...-changing management workshops. The book is a powerful tool for creating emotional commitment in managers...”

11 “... proven tactics for: Developing your own mental toughness, emotional intelligence, strategic thinking...”

12 “... better results Regulate your emotional responses in real time and handle the most difficult challenges...”

13 “... your current performance, your future potential, and your emotional expensethe toll your actions...”

14 “... effectively by handling them systematically instead of randomly or emotionally, as most people do. * Develop...”

15 “... books already exist. This doesn't. This is a book about the emotional issues that other business books...”