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2 Table of Contents: “...The encyclopedia of operations management includes footnotes, a list of useful links...”

3 Table of Contents: “... -- part III. Pivot = incubation : the missing link -- part IV. Propel = acceleration : the business ramp...”

4 Table of Contents: “.... -- Links to online resources, including free online business model design sites; Links to short third-party...”

5 “...Design has become the key link between users and today's complex and rapidly evolving digital...”

6 Table of Contents: “... -- The link between learning and strategic thinking -- How to maximise strategic learning -- 4 What...”

7 Table of Contents: “...; intentional silence; linking; listening for the logic; legitimizing differences; listening for common ground...”

8 Table of Contents: “... 'Now what?' -- Transitioning to the future -- Back to earth -- Linking the strategic framework...”